Cookie Policy

1. Introduction

This Cookie Policy explains how BayBoard LLC (“BayBoard,” “we,” “us,” or “our”) uses cookies and similar tracking technologies on bayboard.io and any related pages we operate (the “Site”). It tells you what these technologies are, why we use them, and how you can control them.

BayBoard is a Colorado limited liability company. The Site is the marketing site for our scheduling and operations platform built for independent auto repair shops. This policy also covers the one cookie the BayBoard application at app.bayboard.io sets, described in Section 5.

This Cookie Policy should be read alongside our Privacy Policy and our Terms of Service. Capitalized terms not defined here have the meaning given in our Privacy Policy.

2. What Cookies Are

Cookies are small text files that a website places on your device when you visit. They are widely used to make websites work, to make them work more efficiently, and to provide information to the site operator.

This policy uses the term “cookies” to refer to cookies and other similar technologies, including pixels, tags, local storage, and software development kits (SDKs), that store or access information on your device.

3. Why We Use Cookies

• To make the Site function correctly and securely. Some cookies are required for the Site to load and operate.
• To remember your preferences. Some cookies remember choices you make, such as your cookie consent selections.
• To understand how visitors use the Site. Analytics cookies help us see which pages are visited, how long visitors stay, and which content is most useful, so we can improve the Site.
• To measure performance. Performance cookies help us monitor Site speed, errors, and reliability.
• To measure our own marketing. We look at which pages and referrers bring people to the Site. We do not use cookies to advertise to you anywhere else.

4. Categories of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential to the operation of the Site. They allow core functions such as page navigation, security, network management, and remembering your cookie consent choices. The Site cannot function properly without them, and they cannot be switched off in our consent banner.

4.2 Functional Cookies

These cookies enable enhanced functionality, such as remembering inputs you provide on forms or content you have already viewed. They are not essential to the basic operation of the Site, but they improve your experience.

4.3 Analytics Cookies

These cookies help us understand how visitors interact with the Site by collecting and reporting information anonymously or in aggregate. They help us measure traffic, identify popular content, and improve the Site over time.

4.4 Performance Cookies

These cookies collect information about how the Site performs, such as page load times and error rates. They help us identify and fix technical issues.

4.5 Advertising Cookies

We do not use advertising cookies. BayBoard does not run paid advertising on the Site, so there is no advertising category to consent to. If we ever introduce one, we will update this policy and the consent banner first.

5. The Cookie List in the Banner

One inventory, two views. Section 5.1 is the marketing-site cookies catalogued in the consent banner. Section 5.2 is the application technologies at app.bayboard.io, including similar technologies that are not cookies. The Subprocessors page is the same vendor inventory, written for the DPA rather than for the banner.

Our consent banner lists the cookies our consent management platform has catalogued for each category, and lets you turn each non-necessary category on or off. The categories below describe what each group is for. Because some cookies are only set after you accept a category, the banner’s list can be shorter than the categories it shows.

5.1 Third Parties Currently in Use on the Site

We also want to be transparent about the third-party services present on the Site as of the Last updated date. Some of these services may set cookies or use similar technologies on your device.

• CookieYes. Cookie consent management. Records and stores your cookie consent choices and powers our consent banner.
• Google Tag Manager and Google Analytics 4. Tag delivery and analytics. We use Google Tag Manager to deploy and manage analytics tags, including Google Analytics 4, which collects information about how visitors use the Site.
• Calendly. Demo booking widget embedded on the Site. May set cookies when you interact with the booking widget.
• Cloudflare Turnstile. Invisible bot protection on our public forms. May use cookies or similar identifiers to tell people from bots.
• Vercel. Hosting, performance measurement, and security for the Site.
• Sentry. Error monitoring for the Site.
• Loops. Email waitlist and marketing platform. Used to capture and manage waitlist signups submitted on the Site.

5.2 The BayBoard Application

The BayBoard application at app.bayboard.io sets exactly one cookie: __session, a strictly necessary, httpOnly session cookie that keeps you signed in. It is not readable by scripts and is not used for tracking.

The application also uses similar technologies that are not additional cookies:

• Vercel Analytics. Aggregate performance measurement. This is a similar technology, not a second cookie.
• PostHog. Product analytics and feature flags inside the application.
• Crisp. Customer support chat. Region: European Union. Data processed: support-chat content and the contact details of shop staff who use the widget. BayBoard has a vendor DPA in place with Crisp.

These third parties operate independently. Their use of information collected through cookies or similar technologies is governed by their own privacy and cookie policies. We encourage you to review those policies if you want more detail on a specific provider.

6. How to Manage Your Cookie Preferences

6.1 Through Our Consent Banner

When you first visit the Site, our consent banner gives you the option to accept all cookies, reject non-essential cookies, or choose specific categories. We do not set non-essential cookies until you make a choice. Strictly necessary cookies are always on because they are required for the Site to function.

You can change or withdraw your choices at any time using the cookie icon our consent platform shows on the Site. Our consent banner is powered by CookieYes. If you reject a category, we will not place cookies in that category on your device.

6.2 Through Your Browser

Most modern browsers let you view, manage, delete, and block cookies through their settings. Instructions vary by browser:

• Google Chrome
• Apple Safari
• Mozilla Firefox
• Microsoft Edge

If you block or delete cookies, some parts of the Site may not work as expected.

7. Advertising and Selling Your Information

BayBoard does not advertise. We run no advertising cookies, no advertising pixels, and no cross-context behavioral advertising on the Site, and we do not sell or share your personal information with anyone for advertising purposes. There is nothing here for an advertising opt-out to switch off.

If that ever changes, we will update this policy, add the category to our consent banner, and obtain consent before setting any advertising cookie.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time, including when we add or remove services that use cookies, when laws change, or when our practices change. The “Last updated” date at the top of this policy will reflect the most recent revision. Material changes will be communicated through a notice on the Site, an updated consent banner, or both.

9. Contact Us

If you have questions about this Cookie Policy or about how we use cookies, please contact us at:
BayBoard LLC
Email: hello@bayboard.io
Website: bayboard.io