Refund Policy

Last updated: August 19, 2026

This page states BayBoard’s cancellation and refund policy in plain language. The Terms of Service contain the binding version in Section 3; if the two ever differ, the Terms control.

The short version

  • You can cancel anytime, in-app, with no notice period.
  • When you cancel, you keep access until the end of the period you already paid for. Then service stops.
  • Cancelling does not generate a refund or a prorated credit for a customer-initiated cancel.

Free trial

The 14-day free trial requires a payment method, and your card is charged on day 15 at the plan price you selected. Cancel in-app any time before day 15 and you will not be charged at all.

Monthly subscriptions

Monthly plans are billed in advance at the start of each billing month. If you cancel, your subscription simply does not renew: you keep access through the end of the month you paid for, and no further charges are made. We do not refund partial months.

Annual subscriptions

Annual plans are billed in advance for the full 12-month term and are non-refundable. If you cancel, your subscription does not renew at the end of the term, and you keep access through the end of the paid term.

Founders pricing

A Founders slot belongs to a continuous subscription. If you cancel a Founders subscription, the slot is permanently retired: the Founders rate is not held for you, and if you come back later you subscribe at the then-current Standard pricing.

When we do refund

A customer-initiated cancel does not generate a refund, but three narrow cases do:

  • If BayBoard ends your subscription for convenience (that is, not because of non-payment or a violation of the Terms or Acceptable Use Policy), we refund the prepaid, unused portion of your subscription.
  • If BayBoard has to end the Service because of a third-party intellectual property claim, we refund the prepaid, unused portion (Terms, Section 11.1).
  • Where applicable law requires a refund, we honor it.

Your data after cancellation

Your shop’s data stays available for export for 90 days after your subscription ends. After that we delete it, as described in the Privacy Policy and the Data Processing Addendum. To request an export, email hello@bayboard.io.

Questions

Billing questions go to hello@bayboard.io. A real person reads it.